Return Authorization (R.A.) Policy
In the event you receive an incorrect part or mistakenly order the wrong part and you wish to return it, please follow these steps:
Call TROY customer service for a R.A. number: (800) 700-8769
Please have your purchase order number and your TROY invoice number handy to expedite the process.
Give the reason for your return. If it is a TROY error, TROY will be responsible for shipping replacement item(s) at its’ expense. If it is not a TROY error, the customer is responsible for returning the part(s) and for the re-stock fee. (To minimize the risk of error, TROY will email the order acknowledgement for each purchase order and asks that you review it before shipping).
TROY will issue a R.A. number. You must mark it clearly on each package to be returned for it to be accepted by TROY.
Please note: Packages with “self-issued” R.A. numbers or with no R.A. number will be rejected.
If replacement of a part is required, TROY will send out the part as quickly as possible. A new invoice for product and shipping will accompany the replacement part(s) and remain valid as a receivable until the original items are received and deemed to be in good condition. At that time, a credit memo will be issued to void this second invoice, less any applicable charges (shipping costs, re-stocking fees, etc.).